Candy Casino Privacy Policy
This Privacy Policy explains how Candy Casino handles personal information when you visit our website, create an account, use our services, contact us, or otherwise interact with the Candy Casino platform. We aim to manage information responsibly, transparently, and in a way that supports a safe online casino experience for customers in Australia.
This policy applies to information collected through our website and related services. By using Candy Casino, you acknowledge that your information may be handled as described below. Our services are intended for people aged 18 or over, and we may use information to verify age and eligibility where appropriate.
Information We Gather
The information we collect depends on how you use Candy Casino and the features you access. Some information is provided directly by you, while other information is generated automatically when you use our website.
- Account details, such as your name, date of birth, username, email address, residential details, and account credentials.
- Identity and verification information needed to confirm your identity, age, eligibility, or ownership of a payment method.
- Transaction details, including deposits, withdrawals, wagers, bonuses, payment status, and relevant account activity. Payment providers may process card or banking information directly, and we may receive confirmation or limited payment details from them.
- Communications, including messages, enquiries, complaints, feedback, and records of our interactions with you.
- Technical data, such as your IP address, browser type, device information, operating system, language settings, access times, and general location information inferred from technical data.
- Usage information, including pages visited, games or features accessed, session activity, preferences, and interactions with promotional content.
You may choose not to provide certain information, but this may prevent us from opening or maintaining an account, processing transactions, responding to requests, or providing particular services. We may also receive information from service providers, fraud prevention partners, identity verification providers, payment processors, and publicly available sources where this is relevant to our operations.
How We Use Personal Data
Candy Casino uses personal information for clearly defined business and service purposes. We seek to collect information that is reasonably relevant to those purposes and avoid using it in ways that are inconsistent with the context in which it was collected.
- To create, administer, and maintain your Candy Casino account.
- To verify your identity, age, account details, and eligibility to use our services.
- To process deposits, withdrawals, bonuses, wagers, and other account transactions.
- To provide customer support, investigate enquiries, and resolve complaints.
- To maintain platform functionality, improve website performance, and develop our services.
- To detect suspicious activity, prevent fraud, protect accounts, and support the integrity of our platform.
- To communicate with you about account activity, service notices, security matters, and relevant offers where permitted.
- To meet applicable compliance, record-keeping, dispute resolution, and risk management obligations.
- To produce aggregated or de-identified information for analysis, reporting, and service improvement.
Marketing communications will be managed in accordance with applicable requirements and your available communication preferences. You can usually opt out of promotional messages by using the unsubscribe option provided in the message or by contacting us through an available support channel.
Cookies and Related Tools
Candy Casino may use cookies, pixels, local storage, software development tools, and similar technologies. These tools can remember preferences, maintain secure sessions, understand how visitors use the website, and help us identify technical issues.
Some cookies are necessary for account access, security, navigation, and core website functions. Other technologies may help us measure performance, personalise content, understand campaign effectiveness, or improve the relevance of communications. Cookies may be placed by Candy Casino or by selected service providers acting on our behalf.
Most browsers allow you to review, block, delete, or restrict cookies through their settings. Disabling certain cookies may affect the availability or performance of some website features. Where required, we will provide additional cookie choices or notices at the point of collection.
When Information Is Shared
We do not treat personal information as a public resource. Candy Casino may share information with organisations that help us operate the platform, provide requested services, manage risk, or comply with applicable obligations.
- Payment processors and financial service providers involved in deposits, withdrawals, and transaction verification.
- Identity, age, fraud prevention, security, and risk assessment providers.
- Technology, hosting, analytics, customer support, communications, and platform maintenance providers.
- Professional advisers, insurers, auditors, and other contractors who need information for legitimate business purposes.
- Authorities, courts, regulators, law enforcement bodies, or other parties where disclosure is required or reasonably necessary under applicable law or legal process.
- Entities involved in a business restructuring, sale, merger, acquisition, or transfer of relevant assets, subject to appropriate handling of personal information.
Service providers are expected to use information only for authorised purposes and to apply suitable protections. We do not authorise third parties to use your information for their own unrelated marketing simply because they receive information to provide a Candy Casino service.
Keeping Data Secure
We use administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, authentication practices, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.
Security is a shared responsibility. You should choose a strong, unique password, keep account credentials confidential, use trusted devices and networks, and notify us promptly if you suspect that your account has been accessed without permission. No website, transmission method, or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
How Long We Keep Data
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the nature of the information, why it was collected, whether it is needed to provide services, and whether there are unresolved account, transaction, complaint, dispute, security, or compliance matters.
Some information may need to be retained after an account is closed to support legitimate business purposes, meet applicable record-keeping requirements, prevent repeated misuse, resolve disputes, or establish and defend legal claims. When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely isolate it from further use.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information Candy Casino holds about you. These rights may include requesting access to information, asking for inaccurate information to be corrected, and raising concerns about how information is collected or used.
- Request an explanation of the types of personal information we hold about you.
- Ask us to correct information that is inaccurate, incomplete, or out of date.
- Object to certain uses of information or ask for processing to be restricted where applicable.
- Withdraw consent where processing relies on consent, noting that withdrawal may not affect earlier lawful processing.
- Opt out of promotional communications without affecting essential service messages.
- Request deletion where there is no continuing lawful or operational reason to retain the information.
We may need to verify your identity before completing a privacy request. Some requests may be limited by legal obligations, security requirements, the rights of other people, or the need to maintain accurate transaction and account records. If you are dissatisfied with our response, you may have the option to raise the matter with a relevant privacy authority or other appropriate body.
External Service Providers
Candy Casino relies on selected third parties to deliver parts of the website and related services. These organisations may include hosting companies, payment providers, identity verification services, fraud monitoring tools, analytics providers, communication platforms, and customer support systems.
Third-party websites, payment pages, advertisements, applications, or services may have their own privacy notices and terms. If you follow a link or use a service controlled by another organisation, that organisation may collect and process information under its own policies. We encourage you to review those policies before submitting personal information.
Third-party integrations may also place cookies or collect technical information directly. Candy Casino does not control every practice of an external provider, although we take reasonable steps to select service partners that are suitable for the functions they perform.
International Data Handling
Some Candy Casino suppliers or technology systems may operate outside Australia. As a result, personal information may be accessed, stored, or processed in another country when this is necessary for hosting, payments, verification, security, support, analytics, or other operational purposes.
Where information is transferred internationally, we seek to use reasonable contractual, technical, and organisational safeguards appropriate to the circumstances. The privacy protections and legal rules in another country may differ from those that apply in Australia. By using our services, you understand that international processing may occur as described in this policy.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. We may also update it to reflect developments in applicable requirements or to clarify how information is handled.
The updated version will be made available on the Candy Casino website, together with a revised effective date where appropriate. Changes will generally apply from the date they are published unless a different date is stated. We encourage you to review this page periodically so that you remain informed about our current practices.
Contacting Candy Casino
If you have a question about this Privacy Policy, want to make a privacy request, or believe that your personal information has been handled incorrectly, please contact Candy Casino at [email protected]. Include enough detail for us to understand your request, but do not send passwords, full payment card numbers, or other unnecessary sensitive information.
We will review privacy enquiries and may ask for additional information to confirm your identity and protect your account. Our response may depend on the nature of the request, the information involved, and any applicable legal or security restrictions.
Last updated: